| Policy:
Powerland procures products from proven manufacturers through proven
distribution channels. This is important because it reduces the supply
risks often associated with procurement. Not only have Powerland’s
chosen manufacturers and distributors proven themselves in the marketplace,
they are also required to have open lines of communication with Powerland
account reps, technical staff, purchasers and accountants. Powerland
stringently enforces these requirements.
Powerland processes require customer involvement.
Powerland customers make decisions based on solid information. If
that information changes they are appraised and given the opportunity
to change the decision. This ensures that the customer gets the
best-of-breed solution on-time, ever-time.
Policy: Powerland requires employees to
be truth-sell. Powerland believes that selling people what the need
is the right thing to do. Employees are instructed to help customers
understand their needs and to find technology-appropriate solutions.
Best Practice: Powerland retains its critical
employees. Powerland Account Rep team leaders have been with Powerland
for an averaged of over nine years. Senior purchasers have been
with Powerland for over seven years. This is important because stability
of staff means that the customer doesn’t get inconvenienced
by an employee’s learning curve.
Best Practice: Powerland
employees are knowledge-driven. Powerland sales and technical employees
love computer technology. They constantly keep up with the latest
offerings and the latest product roadmaps. Manufacturer training
and personal/team research makes for knowledgeable account reps,
and technical staff to assist you in your technology planning and
deployment.
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