Service Policies



An MTS Advanced Inc. statement of account is deemed to be correct and binding on a customer if a written objection is not received by MTS Advanced Inc. within thirty (30) days after the statement of account is rendered. If you have chosen to receive an email statement, you are responsible for reading your statement. A customer's failure to receive or read a statement of account specifying the amount owing by the customer does not relieve the customer from liability for payment of such amounts to MTS Advanced Inc. when due.

MTS Advanced Inc. has the right to charge a financing fee on all invoices and charges that remain unpaid after the due date specified in the statement of account.

MTS Advanced Inc. reserves the right to charge a fee for any manner of payment that was returned due to non sufficient funds.

Where a customer fails to pay a statement of account, including any applicable taxes specified in the statement of account, by the payment due date, MTS Advanced Inc. may terminate the service in accordance with the Sympatico Service Agreement. We will institute collection proceedings, which may include the commencement of a legal action to collect the full amount due plus interest and all legal costs. Where service is reconnected, a reconnection charge will apply.

If your accounts goes into arrears, MTS Advanced Inc. reserves the right to limit your method of payment to only pre-authorized debit.

Service Disconnection
Service may be disconnected, at any time without notice, for the following reasons:
the operations or efficiency of the Service is impaired by the use of the Account
any amount is past due
there has been or is any breach of any term of condition of the Service Agreement
a customer used the MTS Advanced Inc. network for unlawful purposes
a customer attempts to defraud MTS Advanced Inc.


Any termination of this Agreement shall not relieve you from any amounts owing or other liability accruing hereunder prior to the time that such termination becomes effective.

   
     

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